☀️ Onstruc is becoming Sparkify — the Onstruc platform will shut down on 1 Nov 2026. All info & data export →

Support & FAQ

Get answers to frequently asked questions.

Onstruc is becoming Sparkify

What is happening to Onstruc?

We kept building on Onstruc — and it became Sparkify. The old Onstruc platform will be shut down on 1 November 2026. All info: home page.

How do I get my data?

Three options: export yourself (web client → profile → “Export your data”), request an export by emailing the keyword “Export” to john@onstruc.com, or have us move you to Sparkify with the keyword “Move”.

Can I still get my data after the shutdown?

Yes — we keep a secured copy. An email to john@onstruc.com is all it takes.

Using Onstruc until the shutdown

Does Onstruc keep working normally until the shutdown?

Yes — apps and web client keep working as usual until 1 November 2026.

Do I need to be online to use Onstruc?

No, you can work offline; functionality is then limited to capturing pictures. Once you are back online, all your work is updated automatically.

A photo seems stuck at “processing” — what should I do?

Log out and log in again. If this doesn’t solve your problem, please contact support.

A photo seems stuck at “uploading” — what should I do?

This occurs when your connection is weak right after the picture was taken. Simply open the Onstruc app once your connection is restored.

Is there a desktop client?

Onstruc Desktop works in your browser — web.onstruc.com.

How can I get in touch with support?

Please email contact@onstruc.com.